Recognition Gift Replacement/Exchange Policy

CWS partners with a company called Turnkey for our CROP Hunger Walk recognition gifts. Requests for replacements or exchanges of gifts will be accepted only if Turnkey is notified within 5 business days of your receipt of the item.

Defective or damaged items will be replaced immediately. If only part of an item needs to be replaced (example: tumbler lid), they may send only the replacement part. Depending upon circumstances, they may choose to receive the item back, in which case a shipping label will accompany the replacement item. Please do not discard the item before contacting Turnkey.

Exchanges are accepted only on sized apparel items and only if the requested size is in stock. You will be responsible for shipping and handling costs of $12 for the exchange. To request an exchange, contact Turnkey via phone or email to confirm availability of your item. Email, Telephone 804-545-1000, Option 2. To complete the exchange, return your item, with a note indicating the size you wish to receive, and a $12 check payable to Turnkey to the address below.

Exchange Department
3310 Rosedale Avenue
Richmond, VA 23230